What ExpressVPN collects and why

As outlined in our Privacy Policy, ExpressVPN collects minimal information about your usage of our services:

Apps and app versions successfully activated
Dates (not times) when connected to the VPN service
Choice of VPN server location
Total amount (in MB) of data transferred per day

None of the above data enable ExpressVPN or anyone else to match an individual to specific network activity or behavior. We are unable to answer questions related to data that we do not possess, such as how a customer has utilized our VPN service.

Why does ExpressVPN need to collect any information at all?

To troubleshoot technical issues related to ExpressVPN apps
To provide technical support to customers, identify connection problems, and give country-specific advice on how to use our service
To enable ExpressVPN engineers to identify and fix network issues

ExpressVPN also collects anonymized analytics data such as speed test data, connection failures, and crash reports. These diagnostic reports do NOT tie back to individual users because we’ve engineered our apps to never know which user sends which data. You can specify in the settings menu of any ExpressVPN app whether you wish to send these data to us.

What ExpressVPN does not and will never collect:

ExpressVPN stores no activity logs and no connection logs from our users. Here’s what that means:

No activity logs. ExpressVPN does not see or record which websites you visit. We never log the destination or contents of your traffic, and we run our own private, zero-knowledge DNS on every VPN server for added privacy and anonymity.
No connection logs. ExpressVPN never logs connection timestamps, session duration, your source IP address, or the ExpressVPN IP address that your computer assumes when connected to the VPN.

ExpressVPN takes your privacy seriously.

Our commitment to your privacy means we never keep sensitive information and eliminate both activity logs and connection logs. Our systems are built around NOT knowing how customers utilize our services. ExpressVPN cannot answer questions like “Which users were connected to a given IP address at a specific time?” or “Which users accessed a particular website?” because we simply never possess those sensitive data.

Other VPN providers claim “no logs” on their privacy policies without going into much detail. Do they know if customers manage to use their apps successfully? Can they enforce a limit on simultaneous usage from more than five devices?

If a provider claims to “know nothing” but won’t answer simple questions about what they specifically do or don’t know, then it would be reasonable to question their claims of “no logs”. Unfortunately, most providers lack transparency when it comes to what matters most to VPN users: your privacy.

ExpressVPN supports the fight for digital rights

ExpressVPN is committed not only to providing a private, anonymous VPN service to people all over the world, but also to supporting the cause of privacy itself.
Advocates for digital freedom

ExpressVPN is proud to support the following non-profit digital privacy advocacy groups financially:

Electronic Frontier Foundation
The Internet Defense League
Fight for the Future
Access Now

Privacy isn’t a privilege; it’s a universal human right. You can learn more about the world of digital privacy and information security on the ExpressVPN Blog.

ExpressVPN is committed to protecting your privacy.
Offshore VPN based in the BVI

ExpressVPN is based in the British Virgin Islands (BVI). BVI law affords more privacy and anonymity than U.S. or European law, making ExpressVPN an ideal offshore VPN.