If you wish to upgrade, downgrade, or cancel your account, you can access the Account tab in the control panel located at:
After logging in with your username and password, access the Account tab on the left side. To upgrade or downgrade your account level, click Change Plan beneath the service you wish to modify. Follow the steps presented to you to complete your plan modification.
Click here if you need help renewing your account with Alipay.
Occasionally payments made with Alipay may be delayed several hours. If you sign up and pay with Alipay and then notice your account is locked for a payment failure, this may be the cause.
Payment failures may occur due to a time out and a failing of the transfer of the funds or premature abandonment in the payment process. In order to see if funds were actually sent, you will need to look at the receipt of the transaction on the Alipay website.
1. Login to your AliPay account at AliPay’s website using a desktop machine (mobile will not work)
2. Access your recent transactions
3. Locate the transaction made to Golden Frog
4. Click the drop-down menu to the right
5. Click Order Details
If a payment was successfully sent, you will see a value for Payment time:
In the event you do not see anything listed for payment time on the transaction, that means no funds were sent. You will need to log into your account control panel and pay your outstanding invoice in order to unlock your account. Click here if you need help with invoice payment.
If you do see a timestamp listed for payment time, that means there has been a delay in receiving the payment on our end. If it has been less than 4 hours, please wait up to 4 hours for the payment to process. While rare, it may take longer than 4 hours in some cases. If it has been longer, please contact support and provide a screenshot of the transaction receipt showing the payment time so we can assist you with unlocking your account.
If you paid with iTunes, please click here to see how to cancel an iTunes VyprVPN subscription.
If you are experiencing issues with your VyprVPN account please contact support. We are available 24x7x365 via live chat or email and can quickly resolve any problems you have.
To cancel your account:
Log in to your Golden Frog Control Panel.
- Click on the Account tab on the left hand side of your screen.
- Under “Services” and VyprVPN click Cancel Service.
- If your free trial is still in progress, you will be presented with the option to continue your trial, click Cancel.
- On the Account Cancellation page, select your reason for removing service and click Continue Cancellation.
- Describe your reason for cancelling so we can improve VyprVPN.
- Click Confirm Cancellation to complete your cancellation.