How do I set up NordVPN?
Please refer to the Tutorials page.
Can I use P2P applications with NordVPN?
Yes, you can. More information about the working servers you can find at our article
Will I get a DNS leak with NordVPN?
We have got our own DNS servers so there should be no leak. If you still see the DNS leak, please make sure you are connected to VPN and also remove cache and cookies from your browser.
What is kill switch and how does it work?
Kill switch is a technique that terminates the process when the VPN connection drops out. You can use it with our custom NordVPN software for Windows, Mac OS and iOS devices. Note: the Kill switch in the iOS app does not terminate any specific applications, instead it disables system-wide internet access if you are not connected to a VPN server. It is available in the iOS application from app version 2.2.2
How does the Double VPN work?
The user connects to the first node where the data is encrypted. Then the encrypted data flows to the second node and gets encrypted again and only then reaches the internet. The Double VPN server list can be found at servers page.
doublevpn
Where are your servers located?
Currently we have servers in Austria, France, the United States, the United Kingdom, Spain, the Netherlands, Italy, South Africa, Romania, Brazil, Poland, Australia, Sweden, Hong Kong, Switzerland, Russia, Canada, Singapore, Germany, Latvia, Albania, Belgium, Bulgaria, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, Greece, Hungary, Iceland, India, Ireland, Israel, Luxembourg, Malaysia, Mexico, Moldova, New Zealand, Norway, Portugal, Romania, South Korea, Taiwan, Thailand, Turkey, Ukraine, Vietnam. You can find a dynamic list here.
Do you offer socks5 proxies?
Yes, we do support Socks5 proxies as well as HTTP proxies (1 HTTP and Socks5 proxy at each of our VPN server destinations). More information can be found in our blog post.
What bandwidth can I expect from your service?
It depends on various criteria. If you connect to the closest server you may expect around a 30% loss in bandwidth speed.
Do you offer any open ports?
All ports are open on our servers except SMTP and Netbios for outgoing connections.
For SMTP incoming port you can alternatively use 465 or 587 ports.
Of course, since we do not provide any port-forwarding, no incoming connections can go through.
Do you support IPv6?
No, but we are planning to add the support of IPv6 in 2018.
How many devices can be connected to NordVPN simultaneously with one account?
A total of 6 devices can be connected with 1 NordVPN account at the same time. However, there is only one limit. If you connect devices to the same server, you must choose different protocols for the VPN connections (TCP and UDP are different protocols hence you can connect one device to TCP other to UDP). That means that a total of 4 devices can be connected to a server at once – through L2TP, PPTP, OpenVPN TCP and OpenVPN UDP. If you have two more devices at home you can connect them to another server with any two protocols.
What information do you store?
We do not store any logs.
How is my privacy maintained?
When you connect to NordVPN.com the ‘Tunnel” is created. This is another word for a connection between us and you. All data in this ‘Tunnel” is encrypted so that only you know the content of what is being sent. The data is encrypted to 256 Bits. This is an excellent level of security whilst maintaining good levels of performance, even on older machines and lower powered devices such as Phones and Netbooks.
Can I change my VPN username?
Yes, you can, but you need to send us the request at [email protected] – please note that you might need to prove you are the owner of the account.
How can I change my VPN password?
Please login to your Profile using your username and password. In the field “Password” enter new password and in field “Confirm password” enter confirmation password then click “Update” button. Give our system 2-3 minutes to synchronize your new password and retry with your new VPN password.
I have lost/forgotten my Username/Password?
Go to Lost Password page, enter your email address and press Get New Password. You will receive an email to confirm that you want to retrieve your password. Click on the link that is in the email and you will receive another email shortly with a new password. Please login to your Profile using your new password and change the password. Please note, that you will not be able to use the received password for VPN connections.
How can I get support?
Please fill out Contact Us form. You will receive an answer in up to 48 hours. Billing e-mails will be answered within 72 hours. Also you can email us at support(at)nordvpn.com.
I can’t connect to VPN, what should I do?
At first we highly suggest you to check out our Help Center. If you did not find the required information please fill the Contact Us form. What information you should provide us?
1. Your Operating System
2. Server on which you are trying to connect. ex: vpn.nordvpn.com
3. Error name /code (screen of your error is preferable)
This will help us to understand your problem and solve your connection issue.
NordVPN benefits
Internet with no limits
Enjoy global connectivity along with secure access to social media platforms, streaming sites or messaging apps without censorship.
complete privacy
Ultimate privacy and security
Stay fully private: NordVPN keeps your online traffic away from snoopers of any kind and protects it with military-grade encryption.
multiple devices
Multiple devices supported
Connect up to 6 devices under a single account simultaneously. It can be a laptop, smartphone, tablet, smart TV, game console or a router.
